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Refund Policy & Cancelled Orders

REFUND / RETURN POLICY (WALK-IN, CALL, ONLINE PICKUP ORDERS)


For immediate response, please call the restaurant at 757-722-8168 option #4 during business hours. Preparation may begin immediately after your order has been placed.
We cannot accept cancellations once preparation has begun.

Food Order Errors
If you receive food or items that are different from your receipt, we sincerely apologize. 

Please call us as soon as you notice that there was an error in your order.
We cannot rectify a situation days later. We may offer one of the following:

  • To be refunded the sales price amount associated with the error.
  • To be offered store credit for the same order.

You must return the order in the original container(s) with the original receipt. 

Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances at the discretion of employees. 

Refunds are not typically provided on food that a guest simply does not like.

Seasoning Level
Seasoning levels can be subjective. There are no refunds due to seasoning level.

Cancelling Order
We cannot cancel, refund or offer credit if you change your mind or mistakenly order an item after it is prepared. For online pick up orders, orders cancelled within 24 hours may incur a 50% cancellation fee if preparation was started. This includes orders for trays, fried fish, steamer pots, and trays of sides or desserts. Please note - blocks of fish need to be thawed the day before your order is due. 

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

*    If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged or tampered with then we cannot issue any discount, refund or store credit. If we choose to remake a second food order, we will not prepare a third replacement.